Shipping & Returns
Once products are shipped and you have been provided a tracking number, The Brand Visionary shall not be held responsible for lost, stolen, delayed or missing packages. It is the sole responsibility of the client to make sure they have provided The Brand Visionary with the correct shipping address.
Return & Exchange Policy
All designs are subject to a complete 100% non-refundable payment from client. Please understand that under no circumstance can a refund be given after work (including proofs) have been issued and/or labor has begun. If for any reason client cancels services after work was started, no payment shall be reimbursed and becomes forfeited by you “The Client”. If client cancels within 24 hours and no labor has been started, client will receive a refund minus a 20% cancellation fee. If client pays a deposit and decides not to continue service after work has started, the deposit will not be refunded and client will not have to pay the remaining 50% as the project will then become null. Should a printed item be deemed defective, The Brand Visionary will issue a reprint or exchange on a case by case basis. The Brand Visionary does not guarantee any exchanges on any products.